Refund Policy

Reply to your order confirmation email (sent from orders@builtbrains.com) within 7 days of your purchase. In your reply, include:

1. Which product you purchased and your order email address.
2. What you tried — for example, which prompts or workflows you ran and what you were attempting to achieve.
3. Evidence of genuine use — screenshots of the prompts you ran, the outputs you got, or a short description of where it fell short for you.

We ask for evidence of genuine use because digital products can't be returned the way physical goods can. This keeps the guarantee fair: it protects honest buyers while preventing abuse.

We personally review every refund request — usually within 1–2 business days. If your request is approved, the refund is issued to your original payment method. Depending on your bank or card issuer, it can take 5–10 business days to appear on your statement.

In straightforward cases we may also suggest a fix first — sometimes a prompt needs a small tweak for your specific use case, and we'd rather solve your problem than process a refund. You're always free to decline and take the refund instead.

The guarantee covers all Built Brains Academy digital products, including individual systems and the Become a Freelancer bundle.

Requests made after the 7-day window are handled case by case — if something is genuinely wrong with your download or access, write to us anyway and we'll sort it out.

The guarantee exists for buyers who tried the product in good faith. We reserve the right to decline repeat refund requests from the same buyer, or requests where no genuine use can be shown. We apply this sparingly and always explain our reasoning.