14-day money-back guarantee

Email support@builtbrains.com — or simply reply to your order email — within 14 days of your purchase. Include the email address you used at checkout so we can find your order.

That's all. You don't need to give a reason or send anything back.

We usually process refunds within 1–2 business days. The money goes back to the card you paid with; depending on your bank it can take 5–10 business days to show on your statement.

Every Built Brains product: single printable books, holiday packs, bundles and the complete curriculums — at whatever price you paid, including sale prices.

Books bought as a gift: the person who paid can ask for a refund within 14 days. If the books are the wrong age or they already have them, we're happy to swap them for other books instead.

Gift cards: an unused gift card can be refunded to the buyer within 14 days of purchase. Once a gift card has been used, it can't be refunded — but the books bought with it are covered by this guarantee as usual.

Requests after 14 days aren't covered by the guarantee. But if a file won't open or a download link doesn't work, write to us any time and we'll put it right. See Help & FAQ for quick fixes.

The guarantee is for families and teachers who buy in good faith. In the rare case of clear abuse — such as buying and refunding again and again — we may decline further refunds for that buyer. This doesn't affect any rights you have under consumer law.